FSR - Whitwell

Thank you for your interest in a career at First Volunteer Bank (FVB). At FVB, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can expect additional opportunities to help them build a long and lasting career. If you are focused on results, dedicated to quality, strength and integrity, love working with people, and possess the drive to succeed, then we may be the bank for you.
As a First Volunteer Financial Sales Representative, you will be the first building block with our customers that helps them achieve their financial goals by having conversations with them where you listen for clues that help you understand how to meet their financial needs. You will have the opportunity to meet with customers and prospects both in person and by phone to determine financial goals and needs, and meet those needs by proactively offering appropriate products, services, and trusted financial advice.
Job Duties and Primary Responsibilities:
FSR responsibilities include, but are not limited to the following:
Represent First Volunteer Bank with integrity inside the branch and in the community, and ethically work within established policies and procedures while delivering world class, second to none customer service.
Actively participate as a dynamic team member to help branch personnel achieve target goals by identifying customer needs and providing trusted financial advice about First Volunteer solutions.
Execute required number of outbound calls and customer conversations based on the branch's needs to acquire new customer relationships and deepen and enhance existing customer relationships.
Educate customers and prospects on emerging bank technology and digital solutions such as mobile banking, online banking, ATM solutions, and mobile deposit in order to make life better and easier for First Volunteer Bank Customers.
Possess the mindset that "Every customer is my customer," and take ownership and resolution of customer issues.
Deliver "Warm Transfer" referrals to an internal team of experts when additional financial goals and needs are uncovered.
Required Qualifications
High school diploma or GED
Skills and Competencies
Basic computer skills
Excellent communication skills (critical thinking and listening skills)
Stellar customer service skills
Demonstrated successful sales performance.
Ability to learn and follow financial center operation and security procedures.
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